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How To Choose the Best Travel eCommerce Software and Portal Solutions for Your Agency

While looking out for travel e-commerce solutions, tour operator software or travel agency software; it is important to focus on the features associated with it. Travel industry is dynamic. So when the business expands, your service need to be quick and seamless.  To meet this purpose, any company need to have a highly sophisticated travel software solution to monitor and deliver solutions abruptly.

Customization of the software is one of the important factors to be considered before purchasing any of them.  It is because every now and then, a software need alterations. This helps the software to survive in the dynamic nature of the technological era. The software should be capable enough to provide support when technical complexities occur after its release.

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Travel eCommerce

Travel eCommerce

Choosing a travel software or a travel portal software could be a challenging task, unless you concentrate on the below mentioned key points:

  • Focus on the key features of your software: The key features and services of your product/service should be given importance and the software should be built accordingly.
  • Compatibility between your business and the software: The software developed for your business should be compatible with the services it offer. If the software is not capable to meet your requirements, then it is pointless to develop a e-commerce solution.
  • Analysis of the software’s demo before purchase: It is very important to check the performance of the software before you purchase it. Demonstration will let you know the scalability of the software you are planning to purchase
  • Choose customizable software solutions: At the stage of business expansion, the centralization of the task is important. Also the services need to extend to the customers situated at the different parts of the world.
  • Post-developmental support: Before purchasing the travel software, ensure that the e-commerce solutions provider will provide you 24×7 customer support. While running the software, there are chances that it encounter certain unpredictable issues. To rectify that you need proper guidance and support from the service provider.
  • Scalability of the software: The software should be capable of making any alterations like adding any feature or omitting it from the software.
  • Affordability: The need of yours should be in tandem with the software you aim to purchase. The software should be affordable in accordance with the business you do and you plan in future.  
  • Compatibility with mobile devices:Any software you maintain should be able to work on a mobile device. Because many customers use mobile phones to make any travel related bookings.

Focus on the key features of your software

Make a note of the key features and the special requirement that you expect from the software. An example is the involvement of advanced mark-up module or the log of the user behavior analysis or an open source technology for your system. Your requirement may include easy access like one click quotation, voucher access from any point, automatic cancellation of booking and raising a system alert automatically. You may wish to have customized features like multiple payment gateway, multi-language framework, pricing model that is flexible and controllable back-office features.

Compatibility between your business and the software

The travel industry software that you purchase should have the capability of meeting your business requirement. This could be ascertained by conducting a market research and designing a business system that meet your requirements. The requirements can vary as your business spreads across globe. The travel agency that you operate might be small with limited number of staffs or it may be a large organization with many employees. There may be a requirement to provide special access to certain employees and there may be requirement for different logins. The concept about your business operation should be very clear and accordingly the software should fit into your business requirement.

Analysis of the software’s demo before purchase

An online presentation may showcase all the features, but it is advisable to ask for demo. Demo helps in understanding the software and its usage. Any clarification on the capability of the software can be analyzed by undergoing this process.

Choose customizable software solutions

Customization is a feature that would allow you to add desired feature to the software when it’s required. The travel software doesn’t come with all the features. Customization would help you in adding or deleting any feature in the future.

Post-developmental support

The level of support that the software development company would offer is crucial to the smooth running of the system. You should opt for a software that has 24/7 support team, who would help you with any kind of problem that arise while using the software.

Scalability of the software

By being scalable the software would have enough room for expansion. A scalable software system enable your business growth without any limits. During the business expansion phase, its very important that your business is enhanced with a scalable software solution. Otherwise down-time may occur while you are facing the most crucial point of your business.


It is not essential that costly software would provide the best online travel solution and it is also not essential that free software would save cost. Though your budget is limited, investing in the best software is recommended.

Purchasing a software should be considered as a long-term investment. Initially, if you invest in an effective software system, it would be sufficient in saving your money in the future.

Compatibility with mobile devices

30% of the travel booking happens through mobile devices. Hence it’s very important that your software solution is mobile-friendly too.

Your business can also opt for mobile app for both Android and iOS devices as these kind of developments are inevitable for the business growth.

Which is the top GDS, travel APIs for airline reservation system?

Flight suppliers are the resources which can offer their customers wide range of flight inventories with both GDS and external connections as well as real-time availability on more than 500 + Airlines. Some of the flight suppliers which provides best in class solution for various flight based travel portal are: Amadeus, Travelport, Sabre, Abacus, Expedia, Travelocity, Mystifly, Travelfusion, TBO, Arzoo etc.

About Author:

Author is a senior business analyst and an expert in travel software development and marketing strategy implementation.


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